Non-urgent advice: Notice

If you think you have the symptoms of Coronavirus please telephone 111 immediately do not proceed with booking an appointment at the surgery.

How to Make an Appointment

As the media has long been reporting, NHS services (this applies equally to general practices and hospitals) are experiencing unprecedented levels of demand at the moment.  Unfortunately, we are no exception to this.  As a result we are having to make increased use of the additional / alternative services that are available to us. In order to provide patients with flexibility and ease of access to a GP we offer a range of appointments which include both pre-bookable (up to four weeks in advance) and on the day appointments.

Please visit our Who Do I See? section which has advice on the best Healthcare Professional for you to see. This might be an appointment with any one of the following:

  • Nursing Team or Healthcare Assistant

  • Clinical Pharmacist or Pharmacy Technician (medication reviews/queries)

  • GP or Nurse based in one of our local extended access hubs – this could be a face to face or telephone consultation depending upon the nature of your problem

  • Practice GP – if your problem is urgent you will be given an on the day appointment, for routine matters you may be offered a pre-booked appointment within the next 4 weeks.

We always try our to provide you an appointment with the GP of your choice, but if this is not possible we will offer you an appointment with another member of the GP team. Our GPs offer face to face and telephone consultations.

Any patient calling with a medical condition requiring urgent attention will always be offered an appointment for that day.

Access to Appointments

GP and Practice Nurse consultations are normally by appointment only, which can be made in the following ways:

  • Telephone – 01487 830340 during surgery opening hours. When you call our appointments line our reception team will ask you for a brief outline of your problem.  This will help them to establish the clinician/service that is best placed to help you. 
  • Online – GP appointments and blood tests can be booked via using the Patient access or NHS App’s. We no longer use the ‘Front Desk’ system. You will need to specifically register for these services.
  • In person – During surgery opening hours, by coming into the Surgery and booking with one of our reception team.

Access the Online Appointment System

Patient Access

‘Patient Access’ connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.

Register or Sign in using the buttons below. Alternatively you can sign in using your NHS login.


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

Register or Sign in using the buttons below. .

Cancelling an Appointment

If you should find that you are no longer able to attend an appointment, it is important that you inform the reception staff to cancel it, this will allow us to offer the appointment to another patient and not waste valuable resources. If you are late for your appointment it may not be possible for the clinician to see you

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from our patient list.

To help keep surgeries running smoothly:

  • Please let us know if you cannot keep your appointment
  • Please do not “squeeze in” other people in your slot
  • Please remember that the length of appointments are limited and that other people are waiting too!
  • Please arrive on time (if you are late for your appointment, it may not be possible for the clinician see you)


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and we will arrange this for you.

Patient Triage

Patient Triage allows our patients to submit an online query during the practices opening hours. Please be aware that it may take up to 5 working days to receive a response. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read at the weekends (Saturdays and Sundays) or on bank holidays. They will also not be read from Monday-Friday between 1800 – 0900 hours.

Please contact 111 during out of hours or 999 if it is an emergency situation.