Alert: New Telephone System

We will be going live with our new telephone system on Tuesday 23rd April 2024. Please bear with us during this period. We will be working hard to ensure that any disruption to patients is kept to a minimum.

Like all new systems there are likely to be some initial teething problems but once these have been addressed we hope that patients will see benefits from this change.

The new telephone system is being implemented as part of an NHS national project (the GP Access Recovery Plan) to upgrade all GP surgeries to a digital telephone system.

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Wellside Surgery

Self Referral Information

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Mental Health Crisis – The First Response Service (FRS) in Cambridgeshire and Peterborough, gives those in Mental Health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting the mental health option. As with NHS 111, the service is available 24 hours a day, 365 days a year.

In case of a life-threatening emergency, please dial 999

West Cambs Federation, which previously delivered Enhanced Access services to our patients has ceased trading.

We are working with NHS Cambridgeshire & Peterborough ICB and other partners to ensure ongoing delivery of these important healthcare services for our patients, and to retain the staff who provided them where possible.

Enhanced Access appointments are additional appointments that usually take place in evenings or during weekends and were previously offered through West Cambs Federation. You will continue to be able to access these appointments in the normal way, by contacting us on 01487 830340. Enhanced Access appointments will still be provided by a range of medical professionals, including GPs, nurses, physiotherapists, and others, depending on your need. You may be asked to travel to a hub location other than our practice to attend your Enhanced Access appointment. The person you speak to when you arrange your appointment will let you know if you need to travel to a different location.
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